Contact Us
This page explains how to contact Online Casino Sites, what our editorial team can realistically help with, and — just as important — where to go when the thing you need fixed sits with a casino operator or a regulator rather than with us. If you are here because a withdrawal has stalled or a bonus was voided, read the section on complaints first. It will save you time.
Online Casino Sites is an independent research and comparison publisher covering US online casinos. We do not run a casino, hold player funds, process deposits or settle bets. No one on our team can log into your casino account, release a payout or reverse a decision an operator has made.
What to send us, and where it goes
Write to us through the contact form or email address published on aronofskyfilms.com. Messages reach the editorial desk, and Paige Bishop oversees the queue. To get a useful reply, tell us which casino and which page you are writing about, and include dates and figures where they matter.
| Reason for contact | What to include | What happens next |
|---|---|---|
| Factual correction to a review or guide | Page title, the sentence you are disputing, and a source we can verify | We recheck the claim against the operator's published terms and update or annotate the page |
| Outdated bonus or offer terms | Casino name, the terms you were shown, and the date you saw them | We re-verify the offer and change the page if the terms have moved |
| New casino you want covered | Operator name, which states it accepts players from, licensing details you have seen | Added to the research list; coverage is not guaranteed |
| Operator or affiliate enquiry | Company name, brands, jurisdictions, and the nature of the proposal | Handled commercially, and kept separate from ratings |
| Responsible gambling concern | Nothing personal is required | We point you to independent support services; we cannot provide counselling |
Please do not send account numbers, full card details, Social Security numbers, passwords or copies of ID documents. We have no reason to hold any of it, and a support inbox is the wrong place for it. If a message arrives containing that material, we delete it.
Where a casino complaint actually gets resolved
Disputes over payouts, verification or voided bonuses are resolved by the operator, and then by its regulator or an approved dispute service. That process works best in order:
- Raise it with the casino in writing. Use email or a support ticket rather than live chat alone, so you keep a record. Quote the account email, the transaction date and the amount.
- Ask for a formal complaint reference. Licensed operators are expected to run a documented complaints procedure with stated response times.
- Escalate to the regulator or dispute body named in the casino's terms. In US states with licensed online casino gaming, that is the state gaming regulator — for example a state gaming control board or division of gaming enforcement. The correct body depends on the state that licensed the site, not the state you live in.
- Keep everything. Screenshots of the bonus terms as displayed at the time, KYC emails, withdrawal timestamps and chat transcripts decide most withdrawal disputes.
Two things commonly cause the delay people write to us about. The first is identity verification: a casino will usually hold a first withdrawal until KYC is complete, and larger or unusual balances can trigger source-of-funds checks. The second is bonus terms — wagering requirements not yet met, a maximum bonus bet breached mid-playthrough, an expiry date passed, or a cashout limit capping what a bonus balance can convert to. None of those are decisions we can appeal on your behalf.
Our commercial relationships, stated plainly
Online Casino Sites earns money through affiliate agreements. If you open an account with a casino after following a link from this site, the publisher may receive a commission. That is how free-to-read comparison sites fund research.
Commission does not buy a position or a rating. Brands can contact us about coverage; they cannot contact us about their score. If you believe a page reads as though that line has been crossed, say so — that is a correction request we take seriously.
The offers we list, and what they actually require
The ranked cards on our comparison pages carry headline numbers. Those numbers are advertising until you read the terms beneath them, and the questions we get most often are about the gap between the two. Three of the sites we rank highest illustrate how different the fine print can be.
Raging Bull — the biggest headline number on our list
Raging Bull sits at the top of our rankings with an editorial rating of 10.0, largely because the welcome package is structured for players who want a long slots session rather than a quick flip: 410% up to $10,000 plus 50 free spins. Material conditions apply — a qualifying deposit, wagering requirements on both the bonus cash and any free-spin winnings, and typically game weighting that favors slots over table games. The limitation is the same thing that makes the headline attractive: a percentage that large is almost never clearable at the maximum, because the wagering obligation scales with the bonus you accept. Read the maximum bet rule before your first spin; exceeding it is the most common reason a bonus is voided.
Magician Bet — no wagering, smaller number
Magician Bet earns a 9.9 from us for a genuinely unusual structure: 101% No Wagering. Where a playthrough requirement exists, a $100 bonus with a 35x requirement means $3,500 of qualifying bets before withdrawal. A no-wagering offer removes that arithmetic, which is why we rate it highly for readers who value clarity over size. The trade-off is obvious: the headline percentage is a fraction of what competitors advertise, and no-wagering offers usually carry tighter maximum-win or cashout caps and shorter validity windows. Check both before deciding it is the better deal for your bankroll.
Slots of Vegas — a targeted spins package
Slots of Vegas rates 9.8 with a 375% bonus plus 50 free spins on Cash Chaser. The spins being tied to a named title is the point worth understanding: game-specific spins have a fixed coin value, so their cash ceiling is set in advance regardless of how the session goes. It suits a reader who wants to test a specific slot rather than roam. The drawback is flexibility — if that title does not suit your volatility preference, the spins portion of the package is of limited use to you, and the bonus cash still carries standard wagering.
How the rest of the list compares at a glance
| Casino | Headline welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.1 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 9.1 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 8.8 |
Ratings above are our own editorial scores, not customer review averages. Where an offer is denominated in SC rather than dollars, the site operates on a sweepstakes-style model with its own redemption rules — a different framework from a cash deposit bonus, and worth reading separately.
Money questions we can answer, and the ones only your casino can
Deposit minimums, withdrawal limits and processing times are set by each operator and vary by method, so we will always send you back to the cashier page for exact figures. What we can explain is how the mechanics work in the US market.
- Debit cards — the most widely accepted deposit method at US-facing casinos, usually instant, and rarely usable for withdrawals at every site.
- Credit cards — accepted in some places and blocked by some issuers, who may treat the transaction as a cash advance with its own fee and interest.
- ACH and online banking transfers — common for both directions, slower to clear than cards, and generally the method with the highest limits.
- Bank wire — used for larger balances, often carries a fee from the bank, and takes the longest to land.
- E-wallets — the fastest payouts where offered. PayPal availability is limited to certain state-licensed operators and is not universal, so verify it on the cashier page rather than assuming.
- Prepaid and cash-at-cage options — deposit-only at many sites, which means you will need a second method to be paid.
Two practical points. A bonus claimed on a deposit usually locks that balance until wagering is met, so withdrawing early can forfeit it. And withdrawal times quoted by operators are advertised processing windows, not results we have measured — the clock normally starts after verification is complete, not when you click the button.
Games and sportsbooks: what our coverage includes
Questions about game libraries come to us constantly, so it is worth saying what we cover. Our reviews look at slots, including progressive jackpots and the RTP and volatility figures publishers disclose; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with human croupiers. We also note the software providers behind the lobby, whether outcomes are driven by certified random number generators, and how the mobile browser experience and any casino app compare to the desktop site.
Several operators we list run more than a casino. BetUS, for instance, is known in the US market for sports betting alongside its casino lobby, and sportsbook promotions typically have separate terms, separate rollover rules and separate limits from the casino welcome offer. The sweepstakes-style sites on the list run coin packages and redemption rules instead of cash wagering. If you email us about a promotion, tell us which product it came from — casino, sportsbook or coin purchase — because the answer differs.
Eligibility and legal standing in the US
You must be 21 or over to gamble at a licensed US online casino in most states, and physically located within a state that permits it. Legal online casino gaming is regulated state by state, not federally: a handful of states license real-money online casinos, several license online sports betting only, and many license neither. Sweepstakes and social casino models operate under a different legal framework again, with their own state exclusions. Accepting US customers is not the same as being authorized to serve them — check which state regulator, if any, licenses the operator before you deposit.
Licensed operators run geolocation checks, mandatory identity verification and responsible gambling tools including deposit and loss limits, time-outs and self-exclusion. We will never describe any casino as completely safe, and we cannot guarantee a payout at any site we list. If gambling has stopped being entertainment, our responsible gambling resources list independent support services, and blocking software can restrict access at device level.
Before you write to us
Most questions are answered faster by our published pages than by email. Our editorial standards and who we are page explains how the research process works and how ratings are set. The site terms cover permitted use and the limits of what this site provides. If your query is about a specific offer, check the casino's own terms page first — it is the authority, and it can change without notice.
We read everything that arrives, but we reply selectively and cannot promise a response time. Corrections, verifiable errors and safety concerns go to the front of the queue. Requests to review a specific casino are logged and considered, not scheduled. Information on this page was reviewed on Sep 25, 2026; offer terms are set by operators and may have changed since.